Accidents and property losses are stressful, but we don’t think settling your insurance claim should be. Whether you need to report a claim, follow the progress of an existing claim, find a repair location, or simply want to get more information about the claims process in general, we are here for you.
If this is your first experience filing an insurance claim, it is helpful to know who the parties are and how the process works.
Insurance Broker
North City is your Insurance Broker and legally defined as your representative. We will normally receive a call from you to report the claim. Our practice then is to counsel you on the claims process, explain what impact the claim will have on your policy and future renewals, if any, and advise you of what to expect as the claim proceeds.
If your decision is to proceed with the claim, we will transfer your call to the insurance company's claims department to report the claim.
We're proud to offer you our personal attention whenever you need assistance on a claim. Our staff are here to help you report a claim, and answer any questions you might have about the claims process.
The Adjuster
The Adjuster is the representative of the insurer and their role is to examine the circumstances of the claim and make things happen to resolve the claim as soon as possible, hopefully to your satisfaction.
Report a Claim
To report a claim of any type by phone, call North City at 1-888-892-7176. During working hours our staff will be pleased to assist you.
In an emergency after hours or week-ends, the voice message will provide the number to call depending on your insurance company to reach their claims department.
You may also report an emergency claim directly to the insurance company:
- Aviva: 1-866-692-8482
- CAA: 1-855-744-6208
Let's get started
Simply fill out our quote form and one of our professional expert brokers will contact you to discuss your insurance needs.
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